FAQs
HOW DO I PLACE AN ORDER?
You can place an order directly on our website: www.shipraagrover.com or place orders via Instagram (direct message). In case of any assistance required, please call/whatsapp us on +91 70556 00855. We can also be contacted via email at labelshipraagrover@gmail.com
You can also visit our Store at:
A-346, Rajendra nagar, Bareilly, Uttar Pradesh 243122
The store timings are IST 10:30 AM to 7:30 PM.
CAN I CUSTOMISE AN ORDER?
Yes, customisation is possible in terms of colors, sleeve and other minor adjustments. For any customization request, we request you to contact us at +91 70556 00855 or email us at labelshipraagrover@gmail.com
HOW DO I KNOW MY SIZE?
We refer to our standard size chart as displayed on the product page. However, we encourage you to send your measurements after placing an order to have the product made specifically to your size. In case of any questions regarding the size chart, feel free to contact us.
WHAT IF MY SIZE DOES NOT MATCH WITH THE SIZE CHART?
Our products are especially designed for you. We would love to design our products based on your requirements. You can send us your measurements after placing an order to have the product made specifically to your size. For any questions, we request you to contact us at +91 70556 00855 or email us at labelshipraagrover@gmail.com
HOW DO I MAKE THE PAYMENT?
Payments can be made through Visa, MasterCard, American Express, and Maestro credit and debit cards. We also accept bank transfers and cash payments. Please contact our team at +91 70556 00855 or email us at labelshipraagrover@gmail.com in case you wish to make payments through net banking or cash.
WHAT IF I WANT ANY CHANGES/CANCELLATION OF AN EXISTING ORDER?
As per our policy, we do not make any changes to the orders once placed. Further, orders once placed cannot be cancelled/exchanged or refund.
WHAT ARE THE SHIPPING CHARGES?
The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.
ARE THE COLORS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?
All our products are handcrafted and especially chosen for you. Due to the intricate and exclusive nature of the products available on our Site, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be slight variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.
HOW DO I TRACK MY ORDER?
We try to deliver all our orders as soon as possible ensuring the products reach you on time. If you wish to track your order, please get in touch with us at +91 70556 00855 or email us at labelshipraagrover@gmail.com. We can provide you with the courier tracking number upon request.
WHAT IS THE TIME FRAME FOR RECEIVING ORDERS?
Each and every product is specially curated for you, being hand embroidered and sewn, and is made to measure. Usually the time frame will be anytime between 7-14 days from placing the order. In case you require your orders on priority, please get in touch with us at +91 70556 00855 or email us at labelshipraagrover@gmail.com and we shall get back to you on the same.
HOW DO I GET MY PRODUCT ALTERED?
We generally keep a margin for all our products. Usually, the measurements are accurate and the alteration is quite minimal. You can always contact us at +91 70556 00855 or email us at labelshipraagrover@gmail.com to get help with alterations.
WHAT DO I DO IF I DON'T LIKE MY PRODUCT. IS THERE A REFUND POLICY?
Each and every product is specially handcrafted for you considering all your requests. In case your are unhappy with our product, please get in touch with us at +91 70556 00855 or email us at labelshipraagrover@gmail.com. Our team will constantly be in touch with you to help you with your product. However, we have a no refund/cancellation policy.
I NEED HELP WITH PLACING AN ORDER OR DECIDING WHAT TO BUY?
In case you require any assistance in deciding the outfit or placing an order, please get in touch with us at +91 70556 00855 or email us at labelshipraagrover@gmail.com